Shipping and Delivery
We use a variety of couriers based on the package dimensions, destination and service requirements. Our main suppliers are Couriers Please, TNT, Toll Priority & Express Post.
If you have specific delivery requirements, you will need to contact us directly to ensure we can support this request.
CHANGE OF ADDRESS: If you need to change a delivery date or the delivery address, please contact our Customer Service Team within 2 hours of placing your order.
REDELIVERY FEES: If you are not available to take delivery at your specified address, you will be charged a delivery fee for each additional attempt for delivery. If neither you nor your authorised representative is at the delivery address to take delivery, the courier company or the manufacturer will leave a card with contact details so that you can contact them to arrange another delivery time and date.
POINT TO POINT DELIVERY: If you would like same day (point to point) delivery of your order, you will need to contact us for this arrangement.
AUTHORITY TO LEAVE: We may deliver the products via a range of delivery methods. All deliveries must be signed for, unless you specify ‘Authority to Leave Unattended Without Signature’. Please note this is at your own risk and we are not responsible.
PO BOXES: We can only offer delivery to PO Boxes for order less than 5kgs. If your order is less than 5kgs and you require delivery to a PO Box please select EXPRESS POST as your freight option at the checkout.
PICK UP: Pickup is from Minto only. If not collected within 14 days of purchase your order will be cancelled & a 20% restocking fee applied.
Courier Pricing To Be Advised is for unusually large goods & remote areas. Your order will be not be shipped until we receive your acceptance of freight price.
We do try to commit to a general delivery time or date for most orders. You may request a specific time and date for delivery, however, please note there are additional charges. Please contact us for pricing.