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All Product Enquiries to:

EQL Networks & Security
PO Box 351
Minto NSW 2566
Australia

Tel: + 61 2 9824 5680
Fax: + 61 2 9824 5685


* EQL Networks & Security
 is 100% owned by
 EQL International Marketing Pty Ltd

 

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  EQL PRODUCT WARRANTY

EQL  - Warranty on Products

Background

EQL is a wholesale supplier of G703 Baluns, Network Products, IP Cameras, Video Baluns coaxial Connectors and Cables to the Telecommunications and Security industries.  It is wholly owned by EQL International Marketing Pty Ltd, a company registered in the state of New South Wales, Australia. EQL International Marketing Pty Ltd is the holding company for a number of companies in the EQL group of companies (EQL) which includes EQL Telecommunications, EQL Networks & Security, EQL Teleconnect and Exico Connectors. EQL International Marketing was established in April 1994 and incorporated in October 2001 with a name change to EQL International Marketing Pty Ltd. The company has since enjoyed strong growth through adopting a strict set of quality disciplines and policies to achieve total customer satisfaction, maintaining highly competitive pricing, investment in R&D and forming key strategic partnerships as well as developing a strong and growing world wide distribution network.

EQL Telecommunications has been formed to focus on the Telecommunications segment and EQL Networks & Security on IP Networks and CCTV connectivity market both within Australia and Internationally where its parent company has been operating successfully for over 12 years.

EQL's parent company, EQL International Marketing Pty Ltd, is 100% debt free and in a strong position to support its customers with a comprehensive range of products that are specifically tailored for the Telecommunications, IT and CCTV industries.

Warranty

EQL warrant its products to be free from defects for 12 calendar months from the date of delivery. In the unlikely event of a defect, the defective product is to be returned to EQL for examination by its Engineers and if the defect is due to manufacturing and not misuse or abuse, EQL  will either repair or replace the defective part at no cost to the Purchaser.

Defective or Wrong Product on Arrival

Claims for defective or wrong shipment of a product must be made within 7 days of delivery. All returns must be registered with EQL for issue of an RMA number.  Replacement of the product will require the Purchaser to return the product to EQL at its business address prior to the replacement product being shipped. In the event of a wrong product being ordered by the Purchaser, approval for exchanging the product must be obtained from EQL prior to the goods being returned, which approval will be at the sole discretion of EQL.

Returned Part Not Defective

Where goods are returned as faulty by the Purchaser and they have been found to be not faulty as claimed, a minimum fee of $50.00 may be charged to cover the cost of testing plus a courier charge for returning the product to the Purchaser.



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